Sajili Terms and Conditions – Rules for Filipino Players

Acceptance of Terms

These Terms and Conditions ("Terms") constitute a binding legal agreement between you ("Player," "you," or "your") and Sajili ("Sajili," "we," "us," or "our") governing your access to and use of the Sajili platform available at sajili.app and all associated services, games, markets, and features.

By clicking "Register," completing the registration form, logging into an existing account, or otherwise accessing any part of the Sajili platform, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you do not agree to these Terms, you must not use Sajili.

These Terms apply alongside Sajili's Privacy Policy, Responsible Gaming guidelines, and any additional terms that apply to specific promotions or game types. In the event of any conflict between these Terms and a promotion-specific document, the promotion-specific terms take precedence for that promotion only.

Eligibility Requirements

To open and maintain a Sajili account, you must satisfy all of the following requirements at the time of registration and at all times while your account remains active:

• You must be a natural person (not a corporation or other legal entity).
• You must be at least 21 years of age as required under Philippine law for participation in online gaming activities.
• You must be located in a jurisdiction where online gaming with Sajili is permitted under applicable laws. It is your sole responsibility to verify the legal status of online gaming in your specific location before registering.
• You must not be a current employee, contractor, officer, director, or immediate family member of Sajili, any affiliated company, or any service provider directly involved in operating the Sajili platform.
• You must not be using a VPN, proxy, or other technology to disguise or alter your actual geographic location.
• You must not be a previously excluded, self-excluded, or banned player on any Sajili account.

Sajili reserves the right to request supporting documents to verify your eligibility at any point, including government-issued identification, proof of address dated within the past 90 days, and source-of-funds documentation for large transactions. Failure to provide requested documents within the stated timeframe may result in account suspension or closure.

Account Registration and Security

Each eligible person may hold only one Sajili account. Registering multiple accounts — whether under your own name, a different name, or on behalf of another person — is strictly prohibited and will result in permanent closure of all related accounts and forfeiture of any balance held therein.

When completing the Sajili registration form, you are required to provide accurate and complete personal information including your full legal name, date of birth, residential address, valid mobile number, and a working email address. Providing false, incomplete, or misleading information constitutes a breach of these Terms.

You are solely responsible for maintaining the confidentiality of your Sajili username and password. You agree not to share your login credentials with any other person under any circumstances. Sajili will never ask for your password through email, chat, or any external channel. If you believe your account has been accessed without your authorisation, you must notify Sajili immediately at support@sajili.app.

Deposits, Withdrawals and Payments

All financial transactions on Sajili are denominated in Philippine pesos (₱, PHP). Sajili supports the following payment methods commonly used by Filipino players:

• E-wallets: GCash, Maya, GrabPay, Coins.ph
• Bank transfers: InstaPay, PESONet, BDO Online, BPI Online, UnionBank Online
• Cards: Visa and Mastercard credit and debit cards issued by Philippine banks

Payment method availability may change without prior notice. Before initiating a transaction, verify that your preferred method is currently supported by checking your account's cashier section.

You may only deposit and withdraw using payment accounts or cards that are registered in your own name. Sajili will not process payments from accounts that belong to a different person, including family members. Any deposit made from an account not in your name may be returned and the associated activity reviewed.

Withdrawal requests are processed subject to account verification status, pending wagering requirements on active bonuses, and any applicable security review. Processing times vary by payment method. Sajili aims to process approved withdrawal requests promptly, but actual receipt of funds depends on the timelines of the payment provider involved.

Sajili does not charge a fee for standard deposits or withdrawals. However, some payment providers may apply their own service fees. Sajili is not responsible for fees charged by third-party payment processors.

Bonuses, Promotions and Free Bets

Sajili offers various promotions including welcome deposit bonuses, reload bonuses, cashback offers, free bets, and game-specific credits. All promotional offers are subject to the specific terms published on the Promotions page at the time of the offer.

Unless stated otherwise, all Sajili bonus funds are subject to a wagering requirement before they can be withdrawn as cash. The applicable wagering multiplier, eligible game types, minimum odds, time limits, and maximum qualifying bet size are listed in each promotion's individual terms. Players are strongly encouraged to read those terms in full before opting into any bonus.

• Bonuses are intended for personal use by the account holder only. Abusing promotional offers — including creating multiple accounts, using group strategies to meet wagering requirements at low risk, or exploiting technical errors — will result in cancellation of the bonus and may lead to account closure.
• Sajili reserves the right to amend, suspend, or cancel any promotion at any time, provided that this does not adversely affect the valid ongoing participation of existing players who have already opted in under the original terms.
• If a bonus is credited to your account in error, you are required to notify support immediately. Using funds that were credited in error, without reporting the issue, constitutes a breach of these Terms.
• Free bets, when awarded, expire on the date specified in the individual offer. Expired free bets are removed from the account automatically and cannot be reinstated.

Gameplay Rules and Bet Settlement

Sajili offers sports betting markets across a range of local and international fixtures, as well as casino-style games including Pusoy and Bingo. Each product category has its own set of rules governing how bets are placed and settled.

For sports betting markets, bets are settled based on the official results published by the relevant governing body of the competition. In the event of a postponed, abandoned, or voided fixture, Sajili's default rule is to void the affected selection and return the stake to your account unless specific terms for that market state otherwise.

For in-play markets, odds are updated continuously to reflect match events. Sajili reserves the right to suspend an in-play market at any time if there is a technical issue, a major match incident, or any other reason that prevents accurate pricing. Any bets placed at an incorrect price due to a clear technical error may be voided at Sajili's discretion.

In cases where a result is disputed or official confirmation is delayed, Sajili will hold settlement until the official result is confirmed. Players should not contact support to request early settlement in the absence of a confirmed official result.

Sajili's decisions on bet settlement are final. If you believe a bet has been settled incorrectly, you may contact support within 30 days of settlement with supporting evidence. After 30 days, settlement decisions cannot be reviewed.

Prohibited Conduct

The following activities are strictly prohibited on Sajili. Engaging in any of these behaviours may result in immediate account suspension or permanent closure, forfeiture of balance, and referral to the appropriate authorities where required:

• Fraudulent activity: Using stolen, cloned, or fraudulently obtained payment instruments; providing false identity documents; accessing accounts that do not belong to you.
• Collusion: Cooperating with other players to manipulate game outcomes, share hands in card games, or coordinate bets in a way designed to exploit the system.
• Arbitrage and matched betting abuse: Using Sajili promotions in coordinated combination with offers from other platforms specifically to eliminate risk and generate guaranteed profit from bonus funds.
• Automated play: Using bots, scripts, or any software designed to make decisions or place bets automatically without genuine human interaction.
• Money laundering: Using Sajili to deposit, move, or withdraw funds derived from any illegal activity. Sajili complies with applicable anti-money-laundering obligations and will report suspicious transactions to the relevant authorities.
• Exploitation of system errors: Deliberately placing bets or playing games while aware of a technical error in odds, payouts, or game logic. Any winnings accumulated through a known system error may be voided.
• Threatening or abusive behaviour: Directing threatening, abusive, or offensive language toward Sajili staff or other players through any communication channel.

Responsible Gaming

Sajili is committed to supporting responsible gaming. We believe that gaming should be a form of entertainment, not a source of financial stress or personal hardship. These Terms reflect that commitment.

Sajili provides the following account-management tools to help players maintain control over their activity:

• Deposit limits: Set daily, weekly, or monthly maximums on how much you can deposit into your Sajili account.
• Session reminders: Enable notifications to alert you when you have been playing for a specified period of time.
• Cooling-off periods: Request a temporary break from your account lasting between 24 hours and 6 weeks.
• Self-exclusion: Request a longer-term or permanent exclusion from the Sajili platform if you feel your gaming has become problematic.
• Reality checks: Regular on-screen summaries of your gaming session, including time spent and net result.

To access any of these tools or to request a self-exclusion, visit the Responsible Gaming page or contact support at support@sajili.app. Once a self-exclusion is in place, Sajili will take all reasonable steps to ensure your account cannot be used for the duration of the exclusion period.

Privacy and Data

Sajili collects, processes, and stores personal data in accordance with our Privacy Policy, which forms part of these Terms. By registering on Sajili, you consent to the collection and processing of your data as described in that policy.

Personal data collected during registration and subsequent account activity — including your name, contact details, financial transaction records, and gameplay history — may be used for account management, identity verification, fraud prevention, compliance with legal obligations, and customer support purposes.

Sajili does not sell your personal data to third parties for marketing purposes. Data may be shared with regulated third-party providers such as payment processors, identity verification services, and regulatory authorities when required by law or necessary for the operation of the platform.

Account Suspension and Closure

Sajili reserves the right to suspend or permanently close any account at any time, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of these Terms
• Failure to complete identity or payment verification within the required timeframe
• Suspected fraudulent, abusive, or illegal activity
• Receipt of a chargebacks or payment dispute by the payment provider
• Regulatory requirement or instruction from a competent authority
• Reasonable belief that continued operation of the account would cause harm to the player, Sajili, or third parties

Where an account is suspended pending investigation, Sajili will notify the account holder by email and provide a reasonable opportunity to respond unless doing so would compromise the integrity of the investigation.

Where an account is closed due to a confirmed breach of these Terms, any balance held may be withheld pending the outcome of any applicable review, regulatory inquiry, or legal process. Sajili will communicate the outcome of such reviews to the affected player in writing.

Players who wish to voluntarily close their account may do so by contacting support@sajili.app. Account closure requests will be processed after all pending bets are settled and any applicable wagering requirements are reviewed. The remaining verified balance will be returned to you via your registered payment method.

Limitation of Liability

To the fullest extent permitted by applicable law, Sajili's total liability to any player arising from or in connection with these Terms or the use of the Sajili platform shall not exceed the amount deposited by that player in the 12-month period immediately preceding the event giving rise to the claim.

Sajili shall not be liable for any indirect, consequential, incidental, special, or punitive damages arising from the use of or inability to use the platform, including loss of anticipated winnings, loss of data, or any other commercial loss.

Sajili does not guarantee the continuous, uninterrupted availability of the platform. Scheduled maintenance, technical issues, or circumstances outside Sajili's control — including internet outages, force majeure events, and actions by government or regulatory bodies — may result in temporary unavailability. Sajili will not be liable for losses attributable to such events.

Sajili does not guarantee any specific outcome, result, or return for any game, market, or betting activity on the platform. Gaming involves inherent risk, and you participate with full understanding that losses are possible.

Changes to These Terms

Sajili may update these Terms and Conditions from time to time to reflect changes in applicable law, regulatory requirements, platform features, or business practices. When we make material changes, we will update the "Last Updated" date at the top of this page and send a notification to your registered email address.

Your continued use of the Sajili platform after the effective date of any updated Terms constitutes your acceptance of those changes. If you do not agree to the updated Terms, you must stop using Sajili and may request account closure by contacting support.

Minor changes — such as clarifications of existing language, corrections of typographical errors, or updated contact details — may be made without separate notification. It is your responsibility to review these Terms periodically to remain informed of the current version.

Governing Law and Disputes

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which Sajili is licensed and regulated. Filipino players are additionally reminded of their rights and obligations under applicable Philippine consumer protection and electronic commerce legislation.

Before initiating any formal dispute process, players are encouraged to contact Sajili's customer support team at support@sajili.app with a clear description of the issue. The majority of account and gameplay queries can be resolved through direct communication. Sajili aims to respond to all queries within 5 business days.

Where a dispute cannot be resolved informally through support, Sajili will work with the player to identify an appropriate resolution process in line with its regulatory obligations.

Contact Sajili

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please do not hesitate to reach out. Our support team is available to assist registered players and prospective users with any enquiries.

When contacting Sajili about a specific transaction or account issue, please include your registered email address, a description of the issue, the date and time of the relevant activity, and any supporting screenshots where applicable. This helps us resolve your concern more efficiently.

Sajili values every player who takes the time to understand the rules before playing. Reading these Terms, reviewing the Privacy Policy, and exploring the Responsible Gaming page before you register is the best way to start your Sajili experience on the right foot.